- Remote service is not possible.
- During an on-site service call it’s discovered that the problem is serious, such as a failed drive, and requires in-shop service.
- The required steps to service the computer may take hours to complete. It would be far less expensive to bring the computer into the shop, perform the service, and return it. Reasons for this are numerous.
- It requires parts we don’t have on hand or something is physically broken that can only be fixed in shop using the equipment we have there.
Additional pickup and delivery charges may apply depending on travel distance.